Archive | February, 2007

Sometimes companies in Malaysia really make me wonder, they make me wonder how they survive..

They make me wonder how consumers can accept them, then I remember ok la, it’s Malaysia, there is no concept of customer service or customer satisfaction here.

Or consumer rights (statutory rights) or anything similar, not that’s enforced anyway.

So people get screwed, and sadly the majority of the time they don’t do anything about it.

In a very Malaysian way, they just bitch about it, or whine at the mamak to their friends, but they don’t write a letter or complain or try and make a difference.

The example I have today is Taxis.

Now Malaysian Taxis already have a very bad reputation for not using the meter and ripping people off when it’s raining/jammed/late or for other random reasons not even picking up passengers (too near/wrong race/too far/don’t know how to go etc).

I’ve never loved Malaysian cabs due to the amount of times I’ve had to give directions for every freaking turn to the taxi driver.

HELLO IT’S YOUR JOB TO KNOW WHERE EVERYWHERE IS, AT LEAST ROUGHLY, IF NOT BUY A FUCKING ROAD MAP AND LEARN TO USE IT.

Like the other day I hailed a cab…he didn’t even know how to get out of the area we were in to the highway…and had never heard of the area I wanted to go to..

So rather than try to hail a cab and get ripped off I got some numbers of cab companies and called them..hoping for something a little better.

The first 2 days was ok..apart from the fact the taxi drivers were about 120 years old and drove at 40-60km/h all the way, frustrating to say the least.

And the first one had no freaking idea how to go anywhere..

Today was even worse, quality customer service at it’s worst.

Timeline:

10:27am – I call a cab from Sunlight Taxis, they take my details as usual.
10:27am-11.03am – I wait and wait and wait
11:04am – Sunlight Taxis calls me, mumbles something and hangs up. I assume they mean the taxi is here, so I go outside..
11:15am – After a reasonable 10 minutes, I work out there is no Taxi and one is not coming
11:16am – I call Sunlight back and ask them where’s my Taxi, I’m informed that they had called me and told me “No Taxi”..I was somewhat dumbfounded. Sunlight asked me “If I wanted to try again”. I asked “Try what exactly?, I just want a Taxi”…”Ok ok, I broadcast again” and hangs up.
11:31am – Sunlight calls and tells me a Taxi will arrive in 10-15 minutes.
12:06pm – The Taxi arrives and he knows the way, w00t.

Got to where I wanted to go about 12:40pm…a full 2+ hours after I first called the taxi.

I was really dumbfounded when they told me “No Taxi”…excuse me, but aren’t you a Taxi company, if I call you…you get me a Taxi goddamnit.

I liken it to going to McDonalds, one that is open and advertising food for sale..Going in and ordering a Big Mac meal, the staff take my order and disappear to ‘get my food’. Then the staff comes back in 15 minutes and tells me “Sorry, no food”.

You’d be in a rage right?

Stomp on some babies and shit, yeah me too.

Sunlight sucks.

Relying on cabs sucks too, I want my car back (more about that later!).