Streamyx – We Pay for THIS?! Is it Broadband or Narrowband?

Still the lack of quality of service surprises me with Streamyx. I think I’ll just call it Streamyx Shitband.

They still keep selling it, still keep advertising it, still keep pushing it…but their infrastructure can’t even support the current userbase.

At peak times it goes to shit, if I want decent latency (decent in terms of Streamyx btw, not decent generally) I have to surf at 3am.

The rest of the time, I am paying for this:


It’s partially to do with their new capping method, they don’t cap any more, they use bandwidth shaping..

And the lines aren’t high enough quality to actually support 3MB, so the Signal Noise Ratio is horrendous..

So I get horrible quality of service, especially at peak times.

I want my 330ms ping back, even if that is pretty lousy, at work I get 250ms, UK I got 60ms..

I’m spoilt I guess.

It seems like since they introducted the new capping method, I have to reset the connection every few hours aswell or it turns to complete shit.

It wasn’t like that before, I remember when it used to be decent-ish, when everyone had 512k, it really was 512k pretty much…now everyone has 1mb, everyone has about 250k ARGH.




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33 Responses to Streamyx – We Pay for THIS?! Is it Broadband or Narrowband?

  1. kimberlycun January 9, 2006 at 11:26 am #

    i’ve got something for you at my blog 😉

  2. Gulengz January 9, 2006 at 11:31 am #

    Could not get anything at all for 1/2 of yesterday at home.

    Could not log in at all at my aunt’s house.

    Stim Stim max…

  3. Mei January 9, 2006 at 11:33 am #

    I have now resorted to telling everyone that 56K in Aussie is better than M’sian broadband. T_T

    And according to my friends abroad, we are SOOOO behind technology that it makes me wonder how the bloody hell Cyberjaya and MSC came into existence. =.=

  4. jlchannel January 9, 2006 at 2:10 pm #

    You are lucky dude… I’m cant online since Thursday last week

  5. rudy January 9, 2006 at 2:20 pm #

    hey, am not too well-versed with the computer stuff you know, but i tried pinging some brunei and australian IPs and the figures were much better. am using streamyx also, but in penang. is 64.xx.xx.xx from the UK? does geographical distance have anything to do with it, because brunei and aussie are pretty near. if anyone knows, it would be you =)

  6. ShaolinTiger January 9, 2006 at 2:39 pm #

    kimberlycun: .I.

    Gulengz: Man that sucks worse than mine haha.

    Mei: Unfortunately yah I’d tend to agree, 56k in UK was definately a lot more stable than this, and often Streamyx gives me same download rate…about 5k/s.

    jlchannel: Wah that sucks man, btw respecting the Ubuntu you got going on right there 😀

    rudy: Yah geographical distance does have something to do with it. The above is an American IP address, it’s actually. I usually try Google and Yahoo! as they have the most stable servers. If you ping Singapore, Brunei etc the results should be better, Japan, Korea and Taiwan too. Australia is usually also slightly better. It’s partially the geographic distance plus the saturation, there aren’t many servers in those countries, so there isn’t much traffic going there, so the links are a lot less utilised, so you get decent results.

  7. cray January 9, 2006 at 3:02 pm #

    the os, browser display is nice.

  8. blewtooth January 9, 2006 at 3:31 pm #

    I’ve been seeing ping results like that lately. That’s why I decided to dedicate a website to the beloved ISP:

  9. Beer Brat January 9, 2006 at 3:35 pm #

    One of those times when I am glad I chose to work in the land of the supposedly most connected. *Run for cover*

    First time here… at least for this year… and wtf, this mat salleh actually so localised lah.

  10. Dabido (Teflon) January 9, 2006 at 3:49 pm #

    At least broad band works good in Aussie – better than my old ISDN line anyway … except on days when the broadband doesn’t work at all … but that’s not too often anymore.

  11. anon January 9, 2006 at 4:48 pm #

    dude, are u running torrents? this might explain why your connection turns to shit after every few hours. try capping the dl/up speeds

  12. ShaolinTiger January 9, 2006 at 5:12 pm #

    blewtooth: Hahahha Nice site man.

    Beer Brat: Hmmphh! Traitor. Next you’ll be telling me you like HDB’s and XiaXue.

    anon: Yah I do sometimes, but it seems to go to shit lately even when I don’t. It didn’t used to, even if I was torrenting or not.

  13. Ben January 9, 2006 at 5:59 pm #

    Hey dude, I tried pinging that IP address you pinged (I live in London) and I got an average of 580ms. Not that fast over here too hahaha (or perhaps the server’s far far away from the UK?). Managed to try the siu long bau yet?

  14. ShaolinTiger January 9, 2006 at 6:05 pm #

    Ben: Wow that’s pretty slow dude. Try just ping and see what you get. Only one Siu Loong Bau so far, Dragon-I in 1-Utama, got a few more on the list. Don’t worry I’ll chronicle my journey.

  15. Dabido (Teflon) January 9, 2006 at 8:42 pm #

    I pinged the IP addresss – slowest packet I got was 304 ms … rest were high 200’s.

  16. Dabido (Teflon) January 9, 2006 at 8:43 pm #

    I should add – Google was low 200’s and Yahoo was low 300’s.

  17. Viceice January 9, 2006 at 11:20 pm #

    hmmm… At the expense of sounding like i like to defend TM, which i don’t, I dare say alot of things that slow a connection are also on the users end.

    For instance, the line. Many… Most idiotic contractors in Malaysia cut corners. So while the proper way to connect your phone line from the utility pole to your home wiring may be to solder and properly seal the joint, many just twist the 2 cables together, give it a twist of electrical tape and leave it exposed to the elements.

    The fact that it’s not soldered itself already contributes to line noise then when it rains (and you know lah, the weather in KL) the tape slowly falls apart and one day water seeps in and line resistance shoots waaaaay up.

    lets not even mention the shoddy splices in the line in your home phone network so you get a line in the hall and bedroom. And what about EM noise from the phone cable sharing the same conduit as a bunch of power cables?

    Then theres ADSL modems not made to spec. For instance, since the days of 56K the Aztech modems imported into malaysia that carry the “Telekom Approved” sticker are all substandard and cannot operate correctly in the Malaysian climate. This is due to the fact that the processor over heats under constant heavy load. You can see the difference if you were to take the modem apart and add some active cooling.

    Then theres the home use routers that cannot handle heavy traffic…

    i could go on and on but my point is that it’s my observation that at least a sizeable portion of network issues are user side.

    They don’t say the biggest cause of computer related problems exists between the chair and keyboard for nothing, eh? ;D

  18. Ben January 10, 2006 at 3:41 am #

    lol yeah pinging and produced much better results =P average of 100ms. I’m using a 1mb line here.

  19. victor January 10, 2006 at 3:44 am #

    With connections like this, i’d rather use my old 56k modem instead. At least i dont have to pay RM60plus for shit that gives quality that’s not up to the standards.

  20. ShaolinTiger January 10, 2006 at 5:56 pm #

    Viceice: Yah I do agree, the fact is though the home user shouldn’t have any effect on the connection and if there is a problem in any section of the infrastructure it should be transaprent to the user and just get fixed. The problems with equipment aswell are getting better, the latest series of Aztech have been improved. As for the contractors and the local loop wiring, I have to agree, I’ve had that same problem myself, and had to pay from my own pocket to get it fixed.

    Ben: Yah, 100ms, that’s more like what I would have expected, because when you access Google or Yahoo it switches you to the best IP address for your location, so if you pinged that one I got, it would be slow for you.

  21. senbai January 10, 2006 at 11:28 pm #

    I get 61ms ping time average for in Penang (RM66 streamyx package)…with bitcomet shut off 🙂

    ping timeout when using bitcomet with uncapped download/ upload rate.

  22. James January 10, 2006 at 11:32 pm #

    I sometimes use my PC to receive radio as the quality of the music and variety seems to be much better, but during peak hours, the network stalls unbelievably. Even outside of peak hours it may still stall, especially at high bit rates of about 160 kbps.

    Radio XTC out of the UK is great, as well as the other stations in iTunes. But it’d be nice if they could also transmit at less than 160 kbps like some of the other stations. Then it would be possible to receive great alternative music here in Malaysia at times other than past midnight.

  23. ShaolinTiger January 11, 2006 at 12:46 am #

    senbai: That’s quite incredible, somehow impossible? The best I EVAR got was around 230ms in Malaysia. Would LOVE to see a screenshot of that.

    James: Yah I quite often use shoutcast streams too, during peaks times it’s pretty pointless, I’ve even set a massive pre-buffer and it still breaks up. It’s ok in the middle of the night, especially at lower bitrates. XTC is amongst my favourites along with BBC Radio 1, Digitally Imported, Bassdrive and a couple of others. It is a shame we can’t listen at other times, as well the radio here really blows.

  24. Tech Talks January 11, 2006 at 12:51 am #

    Pretty shitty this here Streamyx. For the whole of last week, the whole of selangor was experiencing line interuption. You pay for 1Mbps, you get connection no better than the rinky-dink 56k dial up i use to have.. It’s just utter crap and they don’t seem to give a rat’s ass about it..

  25. Wan Zafran January 11, 2006 at 3:32 pm #

    Eh dude, bandwidth shaping? In Malaysia? Aisehmen. This is so not cool. And what if we’re downloading, say, huge-ass files, like torrents? Is the traffic shaping based on time + download amount OR is it only dependent on the download amount?

    The least that they (the Streamyx company) could do is inform us, the customers. Asses.

  26. ShaolinTiger January 11, 2006 at 5:47 pm #

    Wan Zafran: Sorry bro, don’t know the exact details, partially just making assumptions based on my experience, and I know they’ve changed their capping method, so they have the tools in place now. Usually it’s just purely based on protocol, like Bit Torrent for example, the ISP equipment would have no idea how big the file is you’re downloading, so it will just shape the whole transfer, giving it a lower traffic priority.

  27. Wan Zafran January 12, 2006 at 1:49 am #

    Yep, I’m used to this bandwidth-shaping and capping thing, having been in Australia for most of last year. But at least over there they explicitly mentioned how much you were allowed to use before you were capped, and whether you would be shaped for excessive bandwidth usage or not; and most importantly, to what extent you would be shaped. I think that this lack of informing the customers is downright dishonorable. But hey, I guess that’s Malaysia for you ^_^

    I don’t know, but I think their next move would be to block the common Bittorrent ports. That would be the day when Malaysians gather in unison for a public uproar against the Streamyx service, hehe.

    The problem with Streamyx is that it is (or seems to be) overloaded, and yet those TMNET bastards still continue to pump new customers into the system. Better your services first and at least help us achieve 70% of our speed first! Argh.

    P/S: Oh, I just noticed. You moved to WordPress, didn’t you? 😛

  28. ShaolinTiger January 12, 2006 at 8:33 am #

    Wan Zafran: Totally agree man, they should be transparent with what they are doing…not just change things whenever they feel like it. They should actually tell us up front, and tell us exactly what their policies are.

    Then we know for sure if we want to change ISP or not..

    Yah it is overloaded, the network itself seems flakey under heavy load and I spoke to some of the Tmnet technical department and they said the International links are WAY overused. They even told sales department to stop letting new people sign-up as the service is already terrible. But they won’t listen.

    WordPress? Yah moved over for the new year man, it’s mature enough at version 2.0 to do everything I want, or has the capability with plugins anyway 🙂

  29. earl-ku January 13, 2006 at 1:05 pm #

    lol! FUCK! my streamyx was down since last Sunday and was only back up a while ago – after 7 calls to the 9515 number …

    and u were complaining of slow conection?
    TMNET sucks big time man

  30. Ted January 14, 2006 at 5:19 pm #

    Verify our range to target. Give me aping, Vasili, one ping only, please.

    Sorry – Clancy fan… [snicker]



  31. wiegreenday January 20, 2007 at 1:06 am #

    holyshit holyshit!!!
    tmnet suck!!!!
    i don kno wat they thinkin….they juz kno how to cheat our money for payin monthly bills for tat suck streamyx!!!!
    i can’t even download music from any p2p software like limewire,kazaa,mp3 rocket,winmx…..and so on….

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