.: ShaolinTiger - Kung-Fu Geekery :.

Ah so many posts to write, Tmnut is playing silly buggers the last few days.

Most of the time I can't access Flickr, can't access any sites hosted on blogspot, sometimes can't connect to any Google services, can't connect to MSN..

And when it's all working it's so terribly slow, even surfing is a pain.

This is what we get when we pay for broadband eh?

I wish they would stop selling and marketing and start investing back in the infrastructure, let's upgrade the international links PLEASE.

Let's get regular trans-atlantic pings of less than 300ms please!

I've noticed recently they are super efficient when it comes to cutting your line too, if you don't pay by the day stated on the bill they really cut you off within a few hours and you have to pay the RM10 reconnection charge.

They are really rather organised when it comes to collecting the money for their half-arsed service.

If only they paid so much attention to the actual service they are supposed to be providing, customer service orientation is not something that is prevalent in Malaysia anyway.

I guess things might change if Streamyx is not the monopoly, if they eventually unbundle the local loop things might change...

Might I say, with great trepidation.

At least it with allow for some smaller guys to come in and run service based companies rather than just sell sell sell, typical of any monopoly.

It was the same in UK when British Telecom held the ADSL power-card, until they unbundled the local loop, the service and pricing was much the same as Streamyx.

Legislation forced them to surrender the monopoly though and now UK is a country with extremely affordable, very high quality ADSL. Most of my friends are using 8mb ADSL, which really gives 8MB internationally...economically they pay around RM120 per month for the service.

And here we are paying RM88 for a 1MB line which only gives 1MB into the Tmnet network, perhaps on a good day getting 300-500kbps internationally.

When is the last time I downloaded something on my Streamyx at over 100k/s? I don't even remember.

1MB should give downloads of around 115k/s ideally.

I doub't I'll get the TMnet CEO coming to my house, but still...

Unsuprising, look at this, looks like the International link has been replaced by a single 56k dialup line..

Restarted the connection, even got onto a different IP block..still the same urgh.

Broadband or narrowband? The answer seems obvious.

The only thing that's transparent about TMnut is their blatant disregard for quality of service and the importance of customer satisfaction (and not overloading their international links).

Still the lack of quality of service surprises me with Streamyx. I think I'll just call it Streamyx Shitband.

They still keep selling it, still keep advertising it, still keep pushing it...but their infrastructure can't even support the current userbase.

At peak times it goes to shit, if I want decent latency (decent in terms of Streamyx btw, not decent generally) I have to surf at 3am.

The rest of the time, I am paying for this:

It's partially to do with their new capping method, they don't cap any more, they use bandwidth shaping..

And the lines aren't high enough quality to actually support 3MB, so the Signal Noise Ratio is horrendous..

So I get horrible quality of service, especially at peak times.

I want my 330ms ping back, even if that is pretty lousy, at work I get 250ms, UK I got 60ms..

I'm spoilt I guess.

It seems like since they introducted the new capping method, I have to reset the connection every few hours aswell or it turns to complete shit.

It wasn't like that before, I remember when it used to be decent-ish, when everyone had 512k, it really was 512k pretty much...now everyone has 1mb, everyone has about 250k ARGH.